Liberty General Insurance Launches Dedicated 24/7 Helpline <+91-9324968286> for the Victims of Odisha Train Tragedy
Mumbai, June 5, 2023:Liberty General Insurance is deeply saddened by the tragic rail
accident that took place in Odisha on Saturday, June 02, 2023. In response to
this devastating event, Liberty General Insurance—that provides Personal
Accident insurance coverage to IRCTC train passengers—has launched a dedicated
24/7 helpline <+91-9324968286> for its policyholders impacted by the
tragedy.
CEO and Whole Time Director, Mr. Roopam Asthana,
along with all the employees of Liberty General Insurance expressed their
profound grief for the victims and remain fully committed to provide quick
claims settlement in the face of this tragic event. Mr. Roopam Asthana said, "We
stand with our customers in their time of need and will fulfill our promise of
'protection for the unexpected, delivered with care.' The Balasore Train
tragedy is unprecedented and tragic and we are distressed by the loss of
innocent lives. At Liberty General Insurance, we have implemented several extraordinarymeasures
to ensure hassle-free claims process for our policyholders. Our helpline number
<+91-9324968286> is a quick point of contact for our policyholders, where
a trained team of executives will senstively guide them with their
claim-related issues.”
Given the magnitude of the rail
accident, Liberty General Insurance is committed to prioritizing all customers
reaching out for support. The company has taken the following initiatives to
facilitate efficient claim settlement and support for the affected passengers and
their families:
1. A dedicated task force is ready 24/7 to
provide quick and efficient service to the affected passengers.
2. A nodal officer has been appointed to oversee
the process and ensure that customer queries and claims are handled efficiently
and accurately.
3. Proactive outreach to policyholders traveling
on the two passenger trains involved in the accident is being conducted,
seeking information on their safety.
4. Working closely with the IRCTC and railway
authorities to provide support and assistance in every possible way.
5. Simplification of claims documentation to
mitigate the hardships faced by claimants.
6.
Swift and expedited settlement of claims to provide relief to the
affected families.
Liberty General Insurance encourages
policyholders to utilize the following touchpoints for claim registration or
any assistance:
|
Dedicated Claim Support Helpline |
+91-9324968286 |
|
Dedicate Claim Support email id |
|
|
Customer Support email id |
|
|
Toll-Free Number |
1800-266-5844 |
|
Claim Submission to Local Branch |
Claim submission facility is
available at all PAN India branches. |
|
Nodal Officer Mail ID |
|
|
Nodal Officer Contact No |
+91-7738399788 |
For death claims,
the following documents will be required:
1. Claim form along with Nominee details.
2. Death certificate / a list of casualties or confirmation published
by the Railways, police, or any State or Central Authorities.
3. KYC and NEFT details of the nominee or Legal Heir / Succession
Certificate.
For
hospitalization claims (not paid for by any Government Authority or any other
third party), the following documents will be required:
1. Claim form.
2. A list of casualties or confirmation published by the Railways,
police, or any State or Central Authorities.
3. Hospitalization records and medical bills (paid by
policyholder/claimed by hospital).
4. KYC and NEFT details of the customer.
5. Medical Bills (paid or claimed) and Treatment records.
Liberty General Insurance remains
committed to providing uninterrupted facilitation and support to the victims
and their families during this difficult time. The company's dedicated team
will continue to work diligently to ensure swift, efficient, and compassionate
service to its policyholders.
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